Refund and Returns Policy

Overview

At Ocare, we want to make sure you are satisfied with your order. If you wish to cancel, return, or exchange an item, please review the policy below.

You may cancel your order on the same day it was placed, as long as the order has not already been processed or shipped.

Return and exchange requests must be made within 14 days from the delivery date. The item must be unused, unopened, sealed, well packed, and in its original condition with no missing parts, damage, or signs of use.

For hygiene and safety reasons, personal care, baby care, breastfeeding, and health-related products cannot be returned or exchanged if they have been opened or used, unless the item is defective or incorrect.

To request a return or exchange, the customer must send clear photos of the product to confirm that it is in its original condition. A photo of the sealed and properly packed item must also be sent before handing it over to the shipping company. If the item is not properly packed, the shipping company may reject the pickup.

In case of return or exchange, the customer is responsible for the shipping fees, unless the item received is defective or incorrect. Shipping fees will be deducted from the refund amount where applicable.

Once we receive the returned item, our team will inspect it within 5 working days to ensure that it meets our return and exchange conditions. After approval, the refund will be processed.

Refunds will be issued using the original payment method whenever possible. For cash payments, refunds may be processed through bank transfer, Vodafone Cash, or InstaPay.

A 5% handling fee may apply to canceled orders paid by credit card.

If the returned item does not meet the conditions above, the return or exchange request will be rejected, and the item will be shipped back to the customer.

After approval, you may choose to exchange your order with another Ocare product or receive a refund according to the approved refund method.

Frequently Asked Questions

1. What if I changed my mind?

Please contact Ocare Customer Service to start the return process. Return and exchange conditions apply, and the request must be made within 14 days from delivery.

2. What if my product is faulty or defective?

Please contact Ocare Customer Service as soon as possible. We will review the case, inspect the product, and get back to you with the available solution.

3. What if I received the wrong item?

We apologize for the inconvenience. Please contact Ocare Customer Service, and we will guide you through the return or exchange process.

Contact Us

For return, exchange, or cancellation requests, please contact Ocare Customer Service at:

Phone / WhatsApp: [+20 1116340442]
Email: [sparkmed.egypt@gmail.com]